Public Administration
High volumes of applications, long processing times and the obligation to justify every act: here AI must be traceable before it is fast.
Challenges
- Thousands of applications, files and certified-email (PEC) communications to verify manually every month
- Processing times bound by regulation, with backlogs growing during peak periods
- Procedural knowledge concentrated in a few experienced staff, at risk with retirements and turnover
- Obligation to justify and trace every administrative act
Relevant systems
- Document Intelligence to classify and extract data from applications and files
- AI Agents as internal assistants on regulations and procedures
- Enterprise Search across administrative acts, resolutions and circulars
- AI Security & Guardrails for audit trails and human oversight of decisions
KPIs
- Average processing time per application
- Percentage of applications handled without completeness errors
- Response time to citizens and businesses
- Operational hours freed from repetitive tasks
