Quality Policy

Purpose

This Quality Policy sets out the direction, principles and commitments through which Futura AI Srl SB guides its activities, processes and relationships with clients, partners, collaborators and other stakeholders.

Its goal is to ensure high-value, reliable and measurable services and solutions that continuously improve, consistent with the company's mission and its identity as a Società Benefit (Italian benefit corporation).

Company identity

Futura AI Srl SB works in the development of solutions based on artificial intelligence, information process automation, intelligent document systems, OCR, retrieval-augmented generation, data analysis and software tools that support organizations.

The company aims to combine technological innovation, operational quality and positive impact, promoting a sustainable, responsible and results-oriented growth model.

Guiding principles

Futura AI Srl SB adopts the following guiding principles:

• putting the client first and precisely understanding explicit and implicit requirements;
• designing services and solutions that are reliable, secure, scalable and well documented;
• valuing internal expertise, continuous training and the empowerment of people;
• a process-based approach founded on planning, execution, monitoring and improvement;
• conscious use of technology, with attention to its ethical, social and organizational impact;
• transparency in relationships with clients, suppliers, partners and collaborators;
• continuous improvement of business performance and stakeholder satisfaction.

Management commitments

Management commits to:

• defining measurable objectives consistent with the company strategy;
• providing the resources, skills and tools needed for effective processes;
• overseeing the risks and opportunities related to business activities, projects and services delivered;
• monitoring client satisfaction and promptly managing non-conformities, complaints and corrective actions;
• fostering a culture of quality, collaboration and shared responsibility;
• ensuring periodic review of the management system and of this Quality Policy.

Quality objectives

The general objectives pursued by Futura AI Srl SB include:

• ensuring services comply with applicable contractual, technical and regulatory requirements;
• increasing the reliability and repeatability of development, delivery and support processes;
• reducing errors, inefficiencies, rework and response times;
• improving the client experience through listening, support and measurement of outcomes;
• strengthening the capacity for innovation and for effectively transferring solutions into clients' operational contexts;
• fostering company growth consistent with benefit-corporation principles and shared value creation.

Operating method

To achieve these objectives, the organization adopts an operating method based on:

• analysis of client needs and requirements;
• planning of activities, responsibilities and control criteria;
• execution of projects according to internal standards, sound technical practice and output verification;
• performance monitoring through indicators, feedback and periodic reviews;
• triggering corrective and improvement actions when necessary.

People and expertise

The quality of our results depends decisively on the quality of our people's work. For this reason, Futura AI Srl SB fosters an environment centered on expertise, collaboration, continuous learning, organizational clarity and knowledge sharing.

Every team member is called upon to contribute, within their area of expertise, to process effectiveness and to the continuous improvement of the company's activities.

Suppliers and partners

The selection and management of suppliers and partners are based on criteria of reliability, competence, values alignment and the ability to contribute to the overall quality of the services delivered.

The company favors professional relationships built on clarity, mutual accountability and a focus on results.

Review and dissemination

This Quality Policy is communicated internally, made available to relevant stakeholders and subject to periodic review, in order to verify its adequacy as the organization, the market and the applicable regulatory context evolve.

Approval

The Management of Futura AI Srl SB approves this Quality Policy and supports its implementation at all levels of the organization.